RESPOND

Incident & Crisis

Response Services

From preparation to recovery, we handle every stage of a cyber incident.

Founded 2003

Extensive Canadian cybersecurity experience

1000+ engagements

Advisory, Protection, and Response services

Senior Practitioners

Direct access to experienced specialists with industry-leading credentials

Business-Focused

Unique approach directly connects testing to security consequences

Prepare, Respond, and Recover - On Your Terms, Not the Attacker’s

When an incident happens, you need a clear plan. Our Respond services cover the full arc, preparing for incidents, managing them as they unfold, investigating what happened, and recovering afterward, reducing operational disruption, preserving critical evidence, and getting business services safely back online, fast.

The result: your organization moves through an incident with a clear plan, contained damage, defensible evidence, and a fast path back to normal operations.

Incident Response Program Development

Establishes the governance, processes, roles, tools, and documentation required to coordinate an effective and repeatable response to cybersecurity incidents.

Covers

Incident response program assessments
Strategy and policy development
Co-authoring of incident response playbooks
Crisis communication planning
Validation exercises (tabletop exercises, technical simulation exercises)
Customized technical and management training

Cyber Incident Response

Provides rapid access to experienced responders who contain active threats, determine the scope of compromise, and support the safe restoration of affected systems.

Covers

Remote and on-site incident triage, response, and recovery services
Ransomware response, negotiation, and forensic investigation
Post-compromise vulnerability assessment
Post-incident threat hunting
Executive and technical after-action review

Digital Forensics and Investigation

Collects, preserves, and analyzes digital evidence to determine how an incident occurred, what systems and information were affected, and what actions the threat actor performed.

Covers

Forensic collection of electronic data
Analysis of network and device data
Investigation of real or suspected cyber crimes
Malware analysis
Law enforcement liaison support
Preparation of evidence for legal presentation
Litigation and legal counsel support, including expert witness services

Business Continuity and Disaster Recovery

Helps organizations maintain essential operations during disruption and restore technology, data, and business services within approved recovery objectives.

Covers

Frequently Asked Questions

How fast can Digital Defence respond to an active breach?

Remote assistance can begin immediately; on-site response has historically been available within hours for organizations with a response plan already in place.

What’s the difference between having a plan in place and calling you during an incident?

A pre-established plan means terms, escalation paths, and your environment are already documented – response starts immediately with no contract negotiation mid-crisis. Incident response without a plan in place is still available, just without the pre-agreed timeline.

Do you support litigation or law enforcement involvement?

Yes. Our forensic work is performed to a standard suitable for court, and our specialists have testified in court and arbitration proceedings, provided expert witness services, and liaised directly with law enforcement.

How do I know if I’ve already been breached?

If you can’t confidently answer whether your network shows signs of a past or ongoing compromise, a post-compromise assessment is the fastest way to find out — the average dwell time for an undetected attacker exceeds 200 days.

Do you only respond to active incidents, or do you help us prepare beforehand?

Both. Incident Response Program Development and Business Continuity services build the governance, playbooks, and recovery plans before an incident occurs, so response and recovery are faster when one does.